Clarendon; big enough to help, small enough to care

Customer service is important to every company, no matter what size they are.

Ask consumers where they think they’ll get the best customer service from and they will probably suggest a small boutique or an independent store. The personality of the owner is closely tied with the company so their ethos is communicated simply and easily onto the shop floor.

It can be harder for a larger firm. There are many more levels between the owner or the CEO and the people dealing face to face with the customer. Consumers often fear that they’re not as important to big companies – after all they have more customers to keep chasing so why do they care about one little person?

In fact being a big company makes it easier to have truly great customer service. Big companies have more resources; they can tap into industry leaders or those with innovative ideas. Take Clarendon serviced apartments, for example. Being a big company means we can source the very best interior designers for each of our apartments, who can create the spaces we know our customers want to stay in. It means we can hire the right staff who understand the business travel market and know what our customers are looking for. It makes us better placed to offer a really great service.

Yet there remains the concern that some customers might feel when they interact with a big company that they use wide brush strokes and don’t have an eye for detail. Clarendon prides itself on giving its customers the benefit of being a big company, but also keeping the approach of a small one and providing individual attention.

How do we do this in practice?

It all starts with how we choose the right locations for serviced apartments. Many might think that all is involved is finding an empty plot or building that can be refurbished. Not so, we have a team that listens to our guests, understands what they are looking for and then uses this criteria to make an informed decision on our newest developments.

We handpick each of our locations and we think about; whether it is close to public transport so easy as a base to travel from; whether there are local bars, restaurants and shops nearby to make living a little easier; if we can provide the right kind of support for this property to bring it up to our standard; whether the internal elements of the apartment can be brought up to scratch in terms of décor and if there is enough space. We’re picky, and proud to be so!

Our serviced apartments at Canary Wharf were handpicked on just that criteria. A location home to some of the world’s largest banks, law firms as well as news and media outlets it is, as the Americans would say popular real-estate. Our latest opening in Canary Wharf is Clarendon’s Ability Place. Close to Millwall Dock it is just a few minutes’ walk to Jubilee Place where it is easy to find supermarkets, restaurants as well as a range of bars. Each of the apartments offers a flexible living space with modern kitchens and eye-catching floor to ceiling windows to best appreciate the views. There’s a private balcony overlooking Millharbour. For those looking for a healthy work/life balance there is a gym onsite at Ability Place, the perfect way to start or finish a busy day at the office.

At Staines-upon-Thames, Clarendon’s Wraysbury Hall offers the ideal location for those who want to be at commutable distance from London. Close to the motorway network as well as Heathrow it is popular with those looking for a base from which to travel around the south of England as well as further afield. There is a wide range of apartments from Studios to one, two and three bedrooms. Each is finished to Clarendon’s high standard. The three bedroom apartments feature a family bathroom as well as master bedroom so are perfect for families looking to relocate to London and seeking somewhere they can stay together. With 3.5 acres of landscape gardens to enjoy Clarendon’s vision at Wraysbury Hall was to create a location of luxury and comfort, bliss at the end of a busy working day.

At Clarendon, we’re big enough to provide you with the additional levels of service you expect for a firm that has been going for a quarter of a century but we understand and value our customers enough to pay attention to the little things

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Lucy Rose

A Marketing Specialist working for Clarendon Serviced Apartments, a dedicated provider of serviced apartments in London for over 25 years. My passion lies in writing about accommodation, travel and all things London.

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