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Clarendon FAQ - Select a category and a question to view the answer

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Booking
Show / Hide Q. What are the benefits of staying in a Clarendon serviced apartment?
A.

Clarendon’s serviced apartments provide guests much more flexibility, control and freedom compared to hotels. All apartments are fully furnished providing a separate bedroom, living area and fully equipped kitchen. All apartments have a telephone (PAYG), digital TV and Broadband Internet access


Show / Hide Q. What is included in the rate?
A.

Rates are fully inclusive of VAT, all utilities, a weekly housekeeping service (including bed linen and towel change) broadband internet and digital TV (Satellite where stated). All apartments are fully furnished and equipped with cooking utensils and crockery to cater for the maximum occupancy of the apartment.


Show / Hide Q. Can I view your serviced apartments in London prior to making a reservation?
A.

Yes, subject to availability. If you are staying in the apartment for an extended period of time we would strongly suggest you do this, so you can familiarise yourself not only with the apartment but the local area and facilities. Please contact our reservations team to arrange a viewing.


Show / Hide Q. Can I extend my booking in a serviced apartment?
A.

Yes, subject to availability. If you believe that you are likely to need to extend your accommodation beyond the period originally booked and paid for, then you should notify us of this requirement as soon as possible. Please note we will try where possible to accommodate your needs however we cannot guarantee any extensions.


Show / Hide Q. Is it possible to make a group booking in a London serviced apartment?
A.

Yes it is possible to make group bookings. Our team are highly experienced and familiar working with companies with group accommodation requirements. Please contact our reservation team direct on enquiries@clarendonuk.com or call +44 (0) 1784 489 200 (option 1) to discuss your needs with a member of the team.


Show / Hide Q. Is it possible to request an extra bed in the apartment?
A.

Extra beds can be provided subject to the size of apartment and there being sufficient space. These are charged at £60+VAT. Please advise reservations at the time of booking.


Show / Hide Q. When will I receive my booking confirmation?
A.

You will receive a reservation confirmation and check-in instructions by email shortly after making an online booking. In the event you don’t receive this information please contact reservations BEFORE travelling. You will require this information to check-in.


Show / Hide Q. What is Clarendon Serviced Apartments minimum and maximum stay?
A.

The minimum stay for the majority of our properties is 7 nights+. In select apartments in Covent Garden and Soho, the minimum stay is 90 nights+. The maximum stay is one year, however subject to availability you may be able to make a reservation for longer then this period. Please contact reservations directly on 08443 75 66 65 or email enquiries@clarendonuk.com to check availability.


Show / Hide Q. What is a serviced apartment?
A.

A serviced apartment is similiar to a hotel room, however it provides additional facilities to create a “home away from home” experience. Each apartment is fully furnished, has a fully equipped kitchen and is serviced on a weekly basis. As part of the weekly service, fresh towels and bed linen is provided.

To experience the full benefit of a serviced apartment, most operators have a minimum stay. At Clarendon Serviced Apartments, the minimum stay is 7 nights+.


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Cancellations
Show / Hide Q .  What are Clarendon’s cancellation terms?
A .  
CANCELLATION & ALTERATIONS TO BOOKINGS

A cancellation charge will not apply and a full refund will be given where the appropriate notice, as set out below, of the cancelled booking has been received and acknowledged by us by email.

Should you wish to cancel or significantly alter a booking for accommodation during the periods 1 January to 31 December 2014, unless you give us 72 hours notice by email prior to your booked arrival date, we will charge you:

  •  3 nights stay if your originally booked stay was for 7-30 nights;
  •  7 nights stay if your originally booked stay was for 31-89 nights.

Should you wish to cancel or significantly alter a booking for accommodation for a stay of 90 or more nights during the periods 1 January to  31 December 2014, unless you give us 30 days notice by email prior to your booked arrival date, we will charge you 30 nights stay as a cancellation charge.

 


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Arrivals
Show / Hide Q .  What time can I check in/check-out of my serviced apartment?
A .  

Check-in after 2pm
Check-out before 10am

In the event you arrive early in the morning we recommend you book from the previous night so you can go directly to your apartment on arrival.


Show / Hide Q .  What is provided in the Clarendon Serviced Apartment welcome pack?
A .  

Standard welcome packs consist of Pringle Potato chips, pasta and pasta sauce, tea, coffee, long life milk, sugar, sweetener, cereals, orange juice, water, biscuits. In addition to the welcome pack we also provide complimentary toiletries.

Superior welcome packs contain all of the above plus 2 x small bottles of wine, Coca Cola, chocolate bar and fresh coffee bags.


Show / Hide Q .  Will I be met on arrival at the apartment?
A .  

No. Clarendon  operates a self check-in system. Following your booking you will receive confirmation which provides detailed instructions on the check-in procedure for the particular apartment/building you have booked.


Show / Hide Q .  Is there a check-in/reception desk at the serviced apartment building?
A .  

A select few of Clarendon’s locations have a reception desk, however those that do have no facility to take payment and are employed by the building management company rather than Clarendon.


Show / Hide Q .  How do I collect the keys to my serviced apartment?
A .  

Following confirmation of your booking you will receive  check-in and key collection instructions. Clarendon operates a self check-in procedure which is easy and straight forward.  You will be provided with all the information you need to collect your keys and access your apartments. If you have any queries you may of course contact our guest services team on T:01784 489 200 (option 2) or email guestservices@clarendonuk.com


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Services
Show / Hide Q .  Are towels and bed linen included in the apartment rates?
A .  

Apartment rates include bed linen and towels and these are changed on a weekly basis.


Show / Hide Q .  Do you have luggage storage facilities in the apartment?
A .  

No, you will need take all luggage and personal items with you when you check out.


Show / Hide Q .  Is broadband Internet service provided in apartments?
A .  

Yes, 4G broadband is available in all apartments and is included in the rate.


Show / Hide Q .  Do you provide cots and highchairs in the serviced apartment?
A .  

Yes, cots and high chairs are available at an additional one-off charge £60+VAT. Please advise reservations at the time of booking.


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Payments
Show / Hide Q .  When do I pay for my serviced apartment?
A .  

Payment is required at the time of booking and prior to check-in. Unlike hotels, few serviced apartment buildings have a manned reception or the facility to take payment at the time of check-in. At the time of booking you will be asked for full payment unless otherwise agreed.


Show / Hide Q .  What methods of payment are acceptable for an apartment?
A .  

All major debit/credit cards are accepted including American Express.