Q.What are the benefits of staying in a Clarendon serviced apartment?
A. Clarendon’s serviced apartments provide guests much more flexibility, control and freedom compared to hotels. All apartments are fully furnished providing a separate bedroom, living area and fully equipped kitchen. All apartments have a telephone (PAYG), digital TV and Broadband Internet access.
Q.What is included in the rate?
A. Rates are fully inclusive of all utilities, a weekly housekeeping service (including bed linen and towel change) broadband internet and digital TV (Satellite where stated). All apartments are fully furnished and equipped with cooking utensils and crockery to cater for the maximum occupancy of the apartment.
Q. Can I view your serviced apartments in London prior to making a reservation?
A. Yes, subject to availability. If you are staying in the apartment for an extended period of time we would strongly suggest you do this, so you can familiarize yourself not only with the apartment but the local area and facilities. Please contact our reservations team to arrange a viewing.
Q. Can I pay for my serviced apartment on departure?
A. No. Payment is required at the time of booking and prior to check-in. Unlike hotels, few serviced apartment buildings have a manned reception or the facility to take payment at the time of check-in. At the time of booking you will be asked for full payment unless otherwise agreed.
Q.What methods of payment do you accept?
A. All major debit/credit cards are accepted.
Q. What are the terms of cancellation?
A. Please familiarise yourself with Clarendons terms and conditions of business as all bookings are subject to these terms.
Unless you comply with the terms of our Cancellation and Early Departure Policy as stated in our Terms and Conditions of Business, we reserve the right to charge you for early cancellation in line with the number of days, weeks or months notice that were not given to us.
The notice period required to avoid a charge for cancellation is as follows:
| Length of stay | Cancellation or Early Departure notice required |
| Up to 7 nights | 3 days notice |
| 8 to 30 nights stay | 7 days notice |
| 31 nights to 42 nights | 14 days notice |
| 43 nights+ | 21 days notice |
Q. Can I extend my booking?
A. Yes, subject to availability. If you believe that you are likely to need to extend your accommodation period beyond the period originally booked and paid for, then you should notify us of this requirement as soon as possible.
We cannot guarantee any extension of your accommodation period, but, subject to availability, we will consider any such requests provided that they are submitted within the following timescales:
| Length of additional stay | Notice required |
| Up to 7 nights | 3 days notice |
| 8 to 30 nights stay | 7 days notice |
| 31 nights to 42 nights | 14 days notice |
| 43 nights+ | 21 days notice |
Q. What time can I check in/check-out?
A. Check-in after 2pm
Check-out before 10am
In the event you arrive early in the morning we recommend you book from the previous night so you can go directly to your apartment on arrival.
Q.Are towels and bed linen provided?
A. Our rates include bed linen and towels and these are changed on a weekly basis.
Q.Do you have luggage storage facilities?
A.No, you will need take all luggage and personal items with you when you check out.
Q. Is broadband Internet service provided?
A. Yes, broadband is available in all apartments and is included in the rate.
Q.Is it possible to make group bookings?
A.Yes it is possible to make group bookings. Our team are highly experienced and familiar working with companies with group accommodation requirements. Please contact our reservation team direct on enquiries@clarendonuk.com or call +44 (0) 1784 489 200 (option 1) to discuss your needs with a member of the team.
Q.Do you provide cots and highchairs?
A.Yes, cots and high chairs are available at an additional one-off charge £50 + VAT. Please advise reservations at the time of booking.
Q.Is it possible to request an extra bed?
A. Extra beds can be provided subject to the size of apartment and there being sufficient space. These are charged at £50 + VAT. Please advise reservations at the time of booking.
Q.What is provided in the welcome pack?
A.Welcome packs consist of Tea, coffee, milk , sugar, pasta, pasta sauce, cereals, orange juice, water, biscuits. In addition to the welcome pack we also provide complimentary toiletries.