|20-Oct-2014||APARTMENT 4 36-38 WEST STREET||The flat by itself is perfect, but from Wednesday to Saturday it is almost impossible to sleep since pub downstairs....|
|17-Oct-2014||49A GOOCH HOUSE||Apartment was perfect for our needs - clean, well stocked with essentials, convenient area. My only complaint would be that it was extremely warm (25-27 degrees C) throughout our stay, and we couldn't seem to turn down the heat. The hallways were even hotter.
Because it was so warm we didn't need the duvet on the bed and would appreciate having a top sheet for light cover instead.
|15-Oct-2014||Apt 6E CLEVELAND RESIDENCES||Check in was very seamless and private. The apartment was kept in tip top condition, and Clarendon provided a little more than basic apartment needs, for example dish washer and clothes detergent, along with complimentary tea and coffee, making the apartments homely and fully functional even for a short stay. Really loved my stay at Clarendon.|
Thank you for your kind comments. We are delighted you enjoyed your stay at Cleveland Residences and hope to be able to welcome you back again soon. Best regards, The Clarendon Team
|15-Oct-2014||707 COBALT POINT LANTERNS COURT||The heating was at a very high temperature and inspite of reducing the temperature, it didn't seem to work. Rest all was very good - spacious apartment and good response on making any request|
|09-Oct-2014||03 36A WELLINGTON STREET||Great apartment and service.|
|08-Oct-2014||37 GOOCH HOUSE||overall very satisfied|
|06-Oct-2014||101 ONE PEPYS STREET||Very nice and clean. I would use it again.
A few suggestions: A coat rack at the entrance to leave outerwear, umbrellas, etc.
Instructions for the use of the telly; what are the channels available, etc.. And instructions for the washing machine with temperature conversions.
|06-Oct-2014||8 DISCOVERY DOCK WEST||Apartment was nice, clean and convient.|
|03-Oct-2014||08 WRAYSBURY HALL||The team was helpful getting me set up and the apartment worked well again.|
|03-Oct-2014||59 GOOCH HOUSE||All stay was excellent. Everything I needed was already in the apartment. I will totally recommend you to other people and most likely use it when again in London.
One minus in rating is because of reservation handling. Fee was deducted on the day of booking, not the date of invoice or first/last day of arrival. For private bookings it probably doesn't matter but for corporate rental it's making additional credit card/financial issues. You may think of putting the amount 'on hold' instead of deducting it from credit card first.
|30-Sep-2014||50 GOOCH HOUSE||I stayed for 6 months..Cleaning staff on thursday was amazing and efficient, all the issues were acknowledged, resolved in timely manner...Internet TV , toilets hot water, wardrobe etc..were excellent..Will surely recommend and look forward to come back in future..
Thanks for making my stay Pleasurable!!
Cheers:) Until we meet again!
|29-Sep-2014||G01 ONE PEPYS STREET||The bubbles aren't aligned in this survey...I mean to say Excellent|
|29-Sep-2014||808 DENISON HOUSE LANTERNS COURT||Everything was fine. I've had good experiences with Clarendon in the past and this recent stay was on par with others.|
|29-Sep-2014||G06 ONE PEPYS STREET||Another great stay with Clarendon!! Thanks for your great service!|
|29-Sep-2014||13 4 STEWARD STREET||I made very good experience during my stay at Clarendon.|
|29-Sep-2014||711 DENISON HOUSE LANTERNS COURT||The stay was good as ever, its just that i would have loved all facilities to be in place when i arrived...the broadband was not recharged and I had to wait for more then 24 hours to get it done..the landline was the major disappointment as it was not connected at all, but i would like to mention the gesture by your staff to come to the apartment and provide me a mobile phone with a 20 quid top up..else everything was perfect and have always enjoyed staying with Clarendon serviced apartments in the last 5 years|
|29-Sep-2014||04 CLARENDON GARDENS||Quality of apartment very high and items provided well thought out. many congratulations! Staff also quick to respond to queries.|
|29-Sep-2014||14 - 140 MINORIES||There was no hot water in the bathroom in my apartment. Clarendon claimed that there was hot water for a week before finally acknowledging that there wasn't any. They then took nearly two weeks in an attempt to fix it, citing that they needed approvals from procurement to buy the heater etc etc, but nothing had been done by the time I left. Clarendon did not update me on how the process of fixing the fault was going, I had to call them up everyday, only to be stalled with "we're working on it". Clarendon did not even offer to move me to a different apartment on their own accord, I had to request it myself. Terrible service, and I won't be back.|
|29-Sep-2014||01 CLARENDON GARDENS||The apartment was nice but would have the following comments:
- the welcome pack could be bigger
- the replacement of shower gel was not generous.
- the one time needed to use the out of hours service, it didn't work, no one called me back and I had no TV, kettle etc for an evening.
|29-Sep-2014||02 CLARENDON HOUSE||Excellent place to stay - only downside is the poor quality of the fans during the summer.|
|29-Sep-2014||702 DENISON HOUSE LANTERNS COURT||Bed unconfortable
Apartment 30.5 degrees for period of entire stay and air con wasn´t working - extremely uncomfortable conditions
Because of temperature, had to have bedroom window open. This is the second time I have stayed in an apartment in Denison House that faces apartments to both the left and right. The noise from other apartments and in the square below is until all hours.
The heat and noise made sleeping impossible.
|29-Sep-2014||Apt 4D CLEVELAND RESIDENCES||Whilst the location and apartment are just great, on arrival there was a ceiling mounted carbon monoxide alarm ringing as the battery life must have been low. Having just spent 10 hours on a plane, with significant jet lag I was not impressed by the response when I rang the issue in. I was told that the request for someone to look at the alarm and / or change batters was logged as urgent but not once during the 5 day stay did anyone contact me or come around to resolve the alarm. This prevented any rest, sleep, or normal activities such as watching TV, etc.|
I can’t apologise enough for the fact that we didn’t come and replace the battery in the alarm. It was an issue that somehow slipped past us in Guest Services and is definitely not to our usual standard. I am really sorry for the inconvenience caused and completely understand your frustration.
I hope you will come back and stay with us at Clarendon and give us another chance to prove ourselves to you.
Head of Guest Services
Guest Services @ Clarendon
|29-Sep-2014||57 GOOCH HOUSE||It was nice experience with Clarendon appartment. Especislly is you face any problem its got resolve in no time.... I am indian, so I have feeling little odd only to see english channels, one of collegue just pointed once to customer service.. And you can't believe what happened.... evening it self we found new setup with Indian channels.... I would recommend Claredon as one of best place to Live in ...
Much I loved the London, equally I loved to live in Clarendon... Thanks your support and hospitality.. Cheers :)
|29-Sep-2014||075 DISCOVERY DOCK EAST||Wonderful as always!|
|06-Sep-2014||15 4 STEWARD STREET||great apartment, but we don't like the organisation. (too late information about change to an other apartment|
|03-Sep-2014||13 GOOCH HOUSE||The apartment was good and clean.
The heat in the corridors was terrible. The heat was captured in the hallways on the apartment level and in the main corridors on the ground floor.
There also was no air-conditioning in the appartment, even though there was a panel for it. I also do understand that the heat this year wasn't normal for London.
The shower head was stuck in one position and it wasn't a pleasant showering experience, especially being there for work and for 3 weeks.
|02-Sep-2014||04 CLARENDON HOUSE||Apartment was very sapcious and generally in good condition. However, the carpeted floor everywhere had a distinctive old and stuffy feeling. It would be far better to have wooden or laminex floor.|
|01-Sep-2014||08 WRAYSBURY HALL||Very good, clean, friendly, convenient|
|01-Sep-2014||04 CLARENDON GARDENS||Great space and terrific service. We have used them for years and plan to use again in the future.|
|01-Sep-2014||09 - 140 MINORIES||Noisy, street construction, terrible bathroom, terrible water pressure in shower|
|12-Aug-2014||15 4 STEWARD STREET||Excellent stay as ever!! Looked after really well!!|
|11-Aug-2014||01 - 140 MINORIES||It is a good place, good location.|
|10-Aug-2014||1 43A CHANDOS PLACE||Good place, good service|
|06-Aug-2014||101 ONE PEPYS STREET|
|06-Aug-2014||02 WRAYSBURY HALL||I really enjoyed my stay and the friendliness of the staff. The noise level on my Sunday night was quite alarming though.|
|06-Aug-2014||APARTMENT 1 36-38 WEST STREET||Everything went very well.|
|05-Aug-2014||39A BRUSHFIELD STREET||Higher frequency of Apartment Cleaning services and timely (whenever cleaning is done) replenishment of general things like coffee, sugar, tea, etc. is much needed.|
|05-Aug-2014||13 MANNING PLACE||Great place to stay. Very convinient and clean.|
|04-Aug-2014||Apt 6B CLEVELAND RESIDENCES||It was great.|
|04-Aug-2014||Apt 6A CLEVELAND RESIDENCES||Overall very clean and well located. Would stay here again.
Would be useful to have more cutlery and glasses.
|04-Aug-2014||08 CLARENDON GARDENS||Great location, great place, please get some better fans - the rooms are way to hot!|
|04-Aug-2014||G04 ONE PEPYS STREET||Perfect|
|02-Aug-2014||APARTMENT 3 36-38 WEST STREET||it was great! clean!|
|01-Aug-2014||G06 ONE PEPYS STREET||My experience overall was good. Carmen Bewick and Jackie Moss were extremely helpful in the finalization of the booking and ensuring that I had the access code for entry prior to my arrival. The apartment was nicely kept and I appreciated the welcome basket and frig items (especially with a late evening arrival). The weekly Thursday cleaning was always facilitated and done well. The concierge (Max) was extremely friendly and helpful.
While I do understand there are policies regarding check-out I was taken aback by the customer service response when I inquired if I could do a late check-out due to flight/work schedule or if I would be able to leave my luggage and return to retrieve. To be quite honest I was taken aback by the response I received as it was very abrupt and did not lend to assistance. While I understand some times a policy has to be maintained how its presented as well as trying to afford an alternative solution can lend to the overall experience of the customer. Ultimately I really appreciated Jackie Moss offering her additional assistance to my query after receipt of the original email response. She inquired with the concierge and ultimately provided a possible solution I could engage.
Suggestion: remember overall service is not just limited to the apartment facilitates but includes interaction from staff with consumers.
Despite the above I would look to uses Clarendon again - both personal and business - and hope that the incident above would not occur again.
|22-Jul-2014||01 - 140 MINORIES||Very noisy, cheaply made apartment. Nice stay, good location.|
|21-Jul-2014||G07 ONE PEPYS STREET||Very well kept, nice appliances, good service and repairs when necessary, easy move-in and move-out|
|21-Jul-2014||39D BRUSHFIELD STREET||Easy to find, instructions were clear, location of apartment was good, cleaning service was good and when I requested it, allergy free bedding was included.
the only issues I would have are the noise of the apartment - it was basically impossible to sleep as the windows are not double glazed/ don't provide any sound proofing and the fact that some of the furniture and fittings looked a bit battered and worn (e.g. handles missing from hall closets, stains on sofa, chunks out of the base of kitchen cupboards) - these should be repaired promptly
|18-Jul-2014||306 ONE PEPYS STREET||The sliding door in the living room doesn't work. I have signalled this twice and someone came and tinkered with it twice, with no results whatsoever. I assume it cannot be repaired, but will need to be replaced. This is obviously more costly, but should be done nevertheless, given that there is no other way for airing that part of the flat. By the way, this is also not entirely satisfactory in the bedroom, where the (white) blinds are placed in such a manner that the windows can only be opened up to a couple of inches.|
|18-Jul-2014||Apt 4B CLEVELAND RESIDENCES||It was great! No complaints at all and better than other serviced apartments I have used.|
|18-Jul-2014||907 COBALT POINT LANTERNS COURT||Good experience|
|17-Jul-2014||44 GOOCH HOUSE||The initial apartment we reserved in Holburn suddenly became unavailable, just a few days before arrival. A substitute was offered in Hammersmith. This could have been a major problem if we'd needed to be in the City (i.e. for work), luckily this was a vacation stay and we worked around it. We got an upgrade from 1 bed to 2 bed apartment which was welcomed. Arrival instructions excellent, condition of apartment excellent. Location ended up being perfect for us, so it all worked out. We would stay there again and recommend Clarendon to friends.|
|17-Jul-2014||APARTMENT 7 36-38 WEST STREET||Very noisy|
|17-Jul-2014||704 DENISON HOUSE LANTERNS COURT||The apartment was extremely warm and therefore uncomfortable. I was in a corner apartment. The noise from neighbouring apartments until early into the morning meant either having the window open for fresh air and staying awake due to noise, or having the window shut to muffle the noise with a stuffy room.
It would be helpful if there was foil and cling film in the kitchen to better facilitate being able to use the kitchen and make meals.
I still rate Clarendon above other similar service providers in the Canary Wharf region.
|17-Jul-2014||06 CLARENDON HOUSE||The internet was a bit of a problem with no access at all the first 4 or 5 days and then it would still cut out randomly.
We did not have the correct instructions for the new washer.
Other than that, I LOVE this place and I'll always stay here - it is just sooo convenient. The maid service is good. The booking agent is excellent. Can't wait to go back.
|09-Jul-2014||07 CLARENDON HOUSE||awesome service, loved the location. The apt was perfect.|
|03-Jul-2014||54 GOOCH HOUSE||I was awesome!!! I had an amazing experience staying at your serviced apartments..!! It's just excellent..!! If I come again in UK, I will definately choose this property again.
Thanks for all your services and helps.
|26-Jun-2014||39B BRUSHFIELD STREET||Very clean, precious apartment|
|26-Jun-2014||503 ONE PEPYS STREET||Wonderful as usual.|
|24-Jun-2014||72 GOOCH HOUSE||Service was excellent.|
|19-Jun-2014||Apt 4B CLEVELAND RESIDENCES||The place was nice and the service was good, but all the construction going on across the street and next door made for not the best experience. I was woken up a lot by loud pounding on the bedroom wall or loud drilling.
I did like how Clarendon provided some groceries when I arrived. I didn't know where the grocery store was so it was nice having some things to hold me over for a few days. The housekeeping staff also did a great job.
|19-Jun-2014||72 GOOCH HOUSE||Excellent location, nice clean apartment that is well maintained.|
|19-Jun-2014||097 DISCOVERY DOCK EAST||Check in and check out procedures were very good. The aprtment is located in a very good location for my visits there and the overall facility is well taken care of and clean. The apparment was generaly in good condition and was well stocked. The welcome package with food and drikns was a very nice touch and appreciated. There were however a few issues. 1) The shower head did not spray water correctly. 2) The cook top did not work.|
|19-Jun-2014||03 34A ARTILLERY LANE||Great space and service!|
|19-Jun-2014||12 MANNING PLACE||All good|
|19-Jun-2014||101 ONE PEPYS STREET||I though that someone wil be going to make the faly every day, during my stay was only one time.|
|19-Jun-2014||626 DENISON HOUSE LANTERNS COURT||I like how there is a 24 hour concierge, but after hours they do almost nothing besides give new tenants keys. Also, the Clarendon crew does not start until 9am on weekdays--most people have to go to work by then.|
|19-Jun-2014||Apartment 3 59 OLD COMPTON STREET||Overall it was a good stay. The apartment was kept clean and issues were resolved quickly. The one thing I did experience that was unpleasant was the initial entry (the code I was given to retrieve my key was not correct due to being changed earlier and I stood outside of the apartment for quite a long time waiting for a resolution). In addition, the initial internet required it to be filled up (it did not start out with a full balance on it however it was quickly replaced with internet that does not require filling (which was great).|
|19-Jun-2014||74 GOOCH HOUSE||The apartment was very well kept and clean. The apartment had everything I needed and I appreciated the welcome food and drinks. Wi-fi worked well. Reception of the TV channels was mixed. The communication with the staff was not that good. I woke up one morning to no water. When I called the emergency hotline (this was on a weekend), I was told that it was a general water outage from Thames. When I looked online, Thames did not have any outage indicated in the area. About 10 minutes later I received a call from someone else from the company telling me that there was a problem with a pump in the building.|
|19-Jun-2014||08 CLARENDON GARDENS||Very clean staff pleasant but should check out there electricks|
|19-Jun-2014||39B BRUSHFIELD STREET||Lovely place, the WiFi was horrible so the router needed resetting every 10 minutes or so. Otherwise, everything was very impressive and great value. The location was fantastic with numerous food, drink, and nightlife options on the doorstep, but little noise to disrupt us in the night.
There was, however, a mouse in the apartment with us. Spotted at about 2am in the living room/kitchen... Nothing that we were remotely concerned about, but I could imagine other guests would be apoplectic...
Will happily come again and reccommend to friends, thanks for a great week!
|19-Jun-2014||APARTMENT 6 36-38 WEST STREET||Loved it, great location, clean,safe, modern, well serviced.
|19-Jun-2014||229 DENISON HOUSE LANTERNS COURT||Very well maintained apartment blocks - will stay there again|
|19-Jun-2014||02 CLARENDON HOUSE||My experience at Clarendon was good. Kew Gardens is a lovely neighbourhood. The only feedback I would give is the windows need double glazing due to the noise from the planes flying landing at Heathrow.|
|15-May-2014||10 - 140 MINORIES||nice location, good contact, they give what they promise. Nothing else is required.|
|01-May-2014||086 DISCOVERY DOCK EAST||Clean & Tidy .. only concern was parking for car was not available|
|30-Apr-2014||07 CLARENDON HOUSE||I think the accommodation was very nice and exactly what I expected from previous trips. I was able to relax and be very comfortable during my stay. Given the length of my stay (2 weeks) a needed a bit more toiletries, I was only left some on the first day. I would request that in the future the carpet is vacuumed at least once a week. The cleaning in the bedroom, kitchen and bathroom was good. I would suggets an update to the mattress in my unit or the addition of a pillow top to make it more comfortable.|
|30-Apr-2014||425 DENISON HOUSE LANTERNS COURT||Clean, modern, wifi included.
I would certainly use them again.
|29-Apr-2014||45-47C BRUSHFIELD STREET||My experience was very positive in general.
My only issue had to do with internet connection. There was either a problem with the network or with the modem itself. The connection within 45 C Brushfield street was not good so I had to connect to other local networks to go online and dont disconnect every now and then.
|29-Apr-2014||086 DISCOVERY DOCK EAST||The apartment was clean and appealing. Good facilities with a gym and pool and close to all the amenities you could wish.|
|29-Apr-2014||702 DENISON HOUSE LANTERNS COURT||The apartment was well looked after and clean and contained all the kitchen tools / appliances needed. The location was also really good. The only issue with the apartment was the temperature control didnt work. It became very hot and uncomfortable in the evenings.|
|29-Apr-2014||07 - 140 MINORIES||I had mold growing on the ceiling of my kitchen and was told that nothing could be done about it until it dries out. No one ever followed-up again regarding the mold, and I resorted to just not using my kitchen.
The carpets in the bedroom were also heavily-stained, and the bathroom had an issue with silverfish bugs (killed 2 or 3 a week.)
Thank you for taking the time to review your stay at Clarendon Minories. I am very sorry to hear that these issues marred the final week of an otherwise trouble-free stay.
Having reviewed our Helpdesk Records of your time with us I can resond to the points you raise as follows: Your colleague contacted us at lunchtime on Friday 4 April to report that a damp mark had appeared on your kitchen ceiling. She also sent us a picture. We immediately replied and sent a maintenance person to check the plumbing connections in the apartment above. As we advised you at the time, the inlet hose of the upstairs dishwasher had detached. It was immediately rectified and the leak was stopped. As you requested and as I advised in my email on Friday afternoon, we did come to the apartment early the following week and sprayed the area with an anti fungal. In our opinion, this should not have affected your using the kitchen.
We did need to let the damp patch dry out thoroughly before it could be made good and repainted and this has subsequently been done.
Although the bedroom carpet is not new, it had recently been professionally cleaned.
It is a shame you didn't let us know that you were finding silverfish in the bathroom as we would have immediately attended and treated the area. However, we have acted on your comments.
We at Clarendon do pride ourselves on our standards and take our guests' comfort very seriously and very much hope you will consider staying again.
Head of Operations
Guest Services @ Clarendon
|29-Apr-2014||APARTMENT 3 36-38 WEST STREET||Great location.
Only problem was a little mouse in the apartment but I trapped him and let him free to roam the streets of London.
|29-Apr-2014||74 GOOCH HOUSE||You do a good job and do those extra things that build customer loyalty.|
|15-Apr-2014||02 - 140 MINORIES||Actually very good but not quite excellent.
You left keys in enryway safe for my midnight arrival--that worked very well. Entrance lock code wirked great for entire stay.
WiFI was excellent and that is the KEY for my stay, along with there being a table I could work on, and very comfortable bed and generally very clean.
Handles on refrigerator door were never fixed despite my complaint. Shower stall is very small and too tight, makes shower difficult.
Kitchen refrigerator was very good. Never used cooktop but did use micro wave and microwave worked well.
Some bad curry cooking smells in hallways--need more frequent deodorant sprayng of hallways.
Key problem: you should install a safe in the apartment. NOt too much expense, and would give me much greater feeling of security for valuables. THIS IS THE BIGGEST SINGLE ISSUE THAT MIGHT PREVENTME STAYING AT CLARENDON IN THE FUTURE.
|14-Apr-2014||10 - 140 MINORIES||Good position of the apartment. Good furniture. Easy to get the keys etc. Shower doors quickly repaired when I informed of the problem.
Only one issue: the elevator stopped working on Thursday 27 March and was not fixed when I left the apartment on Friday morning the 28th.
|07-Apr-2014||104A DISCOVERY DOCK EAST||I had a comfortable stay at the Discovery Dock. Thanks.|
|05-Apr-2014||G04 ONE PEPYS STREET||Excellent apartment for my business trip to London.|
|02-Apr-2014||Apt 4D CLEVELAND RESIDENCES||there was an inordinate amount of noise during the day -- from 8am onward, there was construction across the street right outside the windows (that big building being built on CLeveland) as well as banging and clanging from the construction right next door to the lounge and outside.
the hot water in the shower and the bath was never hot. I never had a hot shower
in the flat.
I also could have used an extra blanket on the chilly nights. The pillows were not soft being fiberfill. would have be great to have at least one down pillow. I ended up getting neck aches because of the pillows...
other than that I enjoyed my stay ! thank you!
|02-Apr-2014||07 CLARENDON GARDENS||The apartment was of a good standard. It was serviced weekly to a high standard.The Customer Service and other Clarendon personnel were helpful and efficient.|
|20-Mar-2014||12 MANNING PLACE||Excellent location, clean and comfortable and impressive management by Claredon.
At price bracket offers reasonable value for money.
Drawback - property becoming dated and needs complete update of equipment and redecoration and improve soundproofing to maintain competitive position.
|20-Mar-2014||150 DISCOVERY DOCK EAST||I really liked Apt thanks!|
|19-Mar-2014||G06 ONE PEPYS STREET||The handful of issues we identified were handled promptly to the extnt possible...and we appreciated the prompt acknowledgement when we pointed them out.
I still am baffled by the hand held can opener...although I suspect that an instruction sheet would have solved my problem.
My wife an I both agreed that we would be happy to make similar arrangements for future visits to London.
The concierge at One Pepys Street was particularly persoanable and helpful as well.
|19-Mar-2014||14 - 140 MINORIES||nothing|
|19-Mar-2014||10 - 140 MINORIES||It was a nice touch to have welcoming package (good/beverages).
Place clean and tidy. However, the washroom does not have any counter space to put personal items.
|15-Mar-2014||306 ONE PEPYS STREET||Clean, apartment in good shape|
|11-Mar-2014||707 COBALT POINT LANTERNS COURT||I would like to recommend this apartment to anyone who wants to stay in London next to the Canary Wharf .Beautiful and high standard temporary home.|
|11-Mar-2014||73 GOOCH HOUSE||Good apartment and the facilities available are standard. You can think of giving options to visitors on how to subscribe to pay per view channels especially international visitors.|
|10-Mar-2014||APARTMENT 6 36-38 WEST STREET||Service was good and the management company staff were very helpful. There were periodic internet outages.|
|10-Mar-2014||39B BRUSHFIELD STREET||I have enjoyed my stay in the apartment.|
|10-Mar-2014||39B BRUSHFIELD STREET||Good service|
|10-Mar-2014||075 DISCOVERY DOCK EAST||The sofa is old and needs to replacing. It is sagging and uncomfortable to use - not what I would expect for an extended stay apartment
otherwise apartment and facilities were good.
|10-Mar-2014||APARTMENT 5 36-38 WEST STREET||Excellent as always. Apartment was clean. Amenities very convenient and homely. This made our stay very easy in London. Can't wait to stay there again. Mark|
|10-Mar-2014||704 DENISON HOUSE LANTERNS COURT||The check-in/out process was very smooth and the apartmet was excellent|
|10-Mar-2014||16 MANNING PLACE||They were always very responsive if we have questions or issues, and I would hightly reccomend Clarendon! The apartemnt while old (to be expected in London) was well maintained, cared for, and clean! Couldn't have asked for anything better.|
|10-Mar-2014||7 GOOCH HOUSE||Car parking would be a big benefit|
|10-Mar-2014||06 CLARENDON GARDENS||Very to hard to check in, very noisy and lack flexibility|
|10-Mar-2014||15 - 140 MINORIES||Apartment was clean, functional, well located and comfortable. Would be happy to stay there again.|
|10-Mar-2014||137A DISCOVERY DOCK EAST||There was a broken window that I reported on checkin however never got repaired while I was there. Otherwise the stay was good.|
|10-Mar-2014||150 DISCOVERY DOCK EAST||- prior to guest check-in ensure the internet connection is stable
- check and replace light bulbs during cleaning visits
- replace or top-up coffee, tea, detergent on cleaning visits
- improve bathroom heating for larger units
- introduce a loyalty/award program for frequent guest such as myself :)
|10-Mar-2014||14 - 140 MINORIES||The place is clean, neat and nice. I definitely recommend this place to our colleague and friends.|
|10-Mar-2014||54 GOOCH HOUSE||Very good service. I had 2 minor issues but this was sorted out very quickly. Other than that I enjoyed my stay and everything was to my satisfaction.|
|10-Mar-2014||Apartment 4 61 BERWICK STREET||Excellent accomodation, very clean and tidy in an ideal location for our needs. Would definatly use again thank you.|
|20-Jan-2014||05 CLARENDON HOUSE||very professional, acoommodating to plane schedules, very clean, secure and comfortable.|
|16-Jan-2014||06 - 140 MINORIES||Very comfortable and well appointed. Some additional crockery (plates) would have been nice (probably due to previous breakages!). Unfortunately a bit noisy during the day but this was due to renovation work going on next door and is obviously temporary.
Overall very comfortable and well appointed in all aspects and reasonable value for money.
|16-Jan-2014||2 43A CHANDOS PLACE||Nice & well equipped apartment.
Excellent location, quite noisy and lively in the evenings and on weekends, but however with closed windows a very quiet & relaxing place.
Clarendon Service is in general excellent, very nice & cooperative contact.
I enjoyed the stay very much.
|16-Jan-2014||Apt 6A CLEVELAND RESIDENCES||Nice & well equipped apartment.
Unfortunately I´ve got one in the basement, and I felt a bit comfortable after a while.
|15-Jan-2014||202 ONE PEPYS STREET||The only issue I had was that the corner ground floor apartment was a bit too noisy on Thursday - Saturday nights.|
|13-Jan-2014||2 BARBICAN STUDIOS||Expected a small apartment with bad amenities, but had a pleasant surprise when we first entered the apartment. Great shower area, nice kitchen area with adequate cooking and eating utensils, and a nice and comfortable bed.
Service was great as well. Arrived at 2am on CHRISTMAS DAY, we were late for check-in due to airport delays, but there was someone to answer our call to aid us in the check-in process, or we would have been left out in the cold for the night. Cleaners came and did a wonderful job as well in maintaining the cleanliness of the apartment.
Overall a very satisfying stay, and a wonderful holiday in London. Thank you for the wonderful place!
|13-Jan-2014||13 4 STEWARD STREET||Great apartment. Modern, good interior. More mod cons that most apartment rentals. Good work!|
|13-Jan-2014||08 CLARENDON HOUSE||We enjoyed our stay very much. The only downside was not very much selection do TV channels.|
|13-Jan-2014||104A DISCOVERY DOCK EAST||Very convenient. good view. very comfortable, clean and spacious. ideal for the short walk to work. Wish I could have been there in the summer!|
|13-Jan-2014||318 DENISON HOUSE LANTERNS COURT||Great place. Very homely. Pasta, biscuits coffee a nice touch.|
|13-Jan-2014||Apt 4B CLEVELAND RESIDENCES||Very nice, helpful and efficient team to handle the occupier.|
|13-Jan-2014||06 CLARENDON GARDENS||All good, as always with Clarendon. Great service, good apartments.|
|13-Jan-2014||115A DISCOVERY DOCK EAST||I've always loved Clarendon, have been staying in Clarendon Serviced apts multiple times since 2008 and have always enjoyed my stay there. Many thanks for all assistance provided during my stay - esp. details to do with our 10month baby boy :)|
|13-Jan-2014||306 ONE PEPYS STREET||Service requests were not handled in a timely fashion, nor was there consistent follow-up to know whether an issue had been addressed or not.|
|19-Dec-2013||06 - 140 MINORIES||The flat was very nice, although it was a little noisy during the evenings.|
|17-Dec-2013||10 CLARENDON HOUSE||Had the studio flat, recently refreshed and very nice. Only real issue was the confusion as to getting the keys and the actual door to the unit as the rep on the phone refered to the unit as number 10.|
|17-Dec-2013||3 BARBICAN STUDIOS||Cleaning days were well conducted. Shower strength was poor (3rd floor), toilet flush mechanism a bit broken, bathroom sink was either freezing cold or scalding hot, no happy medium. Cover on ironing board was supposed to be replaced, but it never was.|
|17-Dec-2013||02 - 140 MINORIES (OTA)||No issues|
|17-Dec-2013||01 - 140 MINORIES (OTA)||I enjoyed my stay for 3 weeks and I beleive it was value for money. However the shower enclosure did not close well and shower water leaks out. Also I believe the shower bath and shampoo needs to be refilled at least every week!|
|17-Dec-2013||10 WRAYSBURY HALL||We have been very happy staying at Wraysbury Hall following our evacuation from Egypt earlier this year. The apartment is nice and the weekly cleaning service is good. I would certainly recomend Wraysbury Hall, especially to anyone with a dog as it is very dog friendly with nice big garden.|
|17-Dec-2013||12 MANNING PLACE||Overall stay was good. Weekly cleaning was very helpful and clean crew was great. Area for improvements - In the weekly cleaning currently paper towel, coffee/sugar refills, laundary detergent and napkins are not included. Based on the level of rent per day charged, that should be included in the weekly cleaning. Its a small cost and the person renting the place don't have to worry about running to the grocery stores. Also, extra, places and spoons will be helpful.|
|17-Dec-2013||Apt 6A CLEVELAND RESIDENCES||The communication and details provided to arrive and depart from the apartment were good. I had a problem on the second night with the key breaking in the lock. The service provided by the helpdesk was excellent and they arranged for a locksmith and kept me informed on progress. The apartment was clean and had all the necassary amenities that I expected. I thoroughly enjoyed ny stay there.|
|17-Dec-2013||11 - 140 MINORIES||The room itself was very good - size, decot, qulaity etc etc - all good met/exceeded expectations.
The problems I had were two-fold:
1) the windows screens/curtains - would not toally blcak out (prefernce I like dark dark when I sleep)
2) the noise level from the street was brutal - ruined my sleeping for pretty well my whole stay: i) it is a busy street near a very active bar, and ii) the construction
Next time, I will try and book an apartment on Pepys street and see if that is any
|01-Dec-2013||713 COBALT POINT LANTERNS COURT||The cleanliness , furnishing and facilities of the apartment are excellent . The service is of quality and high efficiency too as replacement of a brand new pan, urgent repair of hot water system and change of light bulbs were done upon requests almost immediately .|
|25-Nov-2013||1 BARBICAN STUDIOS||Good bed and bathroom. For a bachelor, it was fine. Two comments, there was a residual faint smoke smell. I don't know if this was from a previous tenant or maybe it was coming through the ventilation. Also, it is a little noisy on that street. For the price, it was fine.|
|25-Nov-2013||11 - 140 MINORIES||Clarendon staff easy to work with. I accommodated their request to show the apartment mid-week, causing a one-day delay in maid/linen/towel service, but I expected that. Don't know if maid staff forgot or if Clarendon policy not to provide additional shampoo/shower items mid-week for a week long stay, but if policy, should change it. Would save me the trouble of packing or buying items for such a short stay.|
|25-Nov-2013||15 - 140 MINORIES||The apartment was beatiful, maybe a cabilet or a small shelf in the bathroom would be very useful expecially for long stay.|
|25-Nov-2013||08 - 140 MINORIES||Overall, great experience. The wifi was a little inconsistent and would cut out about once a day. The hot water pressure in the shower was not good either.|
|19-Nov-2013||13 MANNING PLACE||Fantastic reception staff with making our move into the apartment very seamless and also responded to maintenance at the apartment. Standard of cleanliness and facilities in the apartment were excellent. Perfect for a 10day stay, Thank you!|
|12-Nov-2013||10 CLARENDON HOUSE||The Overall stay was good. Except for the checking in and the checking out , Where the process, at least for an outsider to UK is strange and cumbersome.
And, it is not just for me . I saw few others having the same problem.
Please have boards with instructions and directions, if possible to assist the outsiders.
But, rest of the services like the cleaning and servicing, call center help desk were very good. For which one might like to choose to stay here again. :)
|12-Nov-2013||15 - 140 MINORIES||We lived in Apartment 15 from 19 October to 4 November 2013. The apartment was spacious, well kept, clean and warm. The cleaning crew chirpy and very efficient. When I asked for more loo roll and towels they were very obliging. The location of the apartment was great for transport with Aldgate and Tower Hill just round the corner, if one was a little energetic Liverpool Street and Bank were also a pleasant walk down with lovely architecture and interesting shops on the way. Having Tesco's, Sainsbury's Local, EAT, Pret A Manger, Subway, Mailboxes and Boots was also a big plus. From Monday to Friday, there was a nice range of restaurants, pub style, Jamies, Rajasthan and many more. It did get quiet during the weekends, but there are many F&B options on the Tower HIll side (less than 10 minutes walk!)
The only thing I would suggest is that,
1. The apartment was on the top most floor which meant lugging bags down in stages. Might be a good idea to ask if the tenants had a lot of luggage to determine which floor they got to live on or alert prospective tenants :)
2. A list of restaurants & contact numbers that open Monday - Friday
3. A list of restaurants/pubs/take aways & contact numbers open during the weekends - Minories pub (Sunday roast lunch), Pizza Express etc etc
4. A list of private taxi companies that take tenants to airports and train stations. We used Amitours - +44(0)203 239 6477. We used them several times and they gave us a loyalty code which entitled us to a 10% discount.
A few things about the apartment,
1. The fire alarm is very sensitive, to do all toasting near the kitchen hob with the ventilators on full blast, and windows wide open.
2. To put at least 4 loo rolls in the toilet
3. I had left a note about the hot water in the shower (being set back to front) and the lever on the living room window (it came off), the garbage area - the door/key pad was a little sticky at first and wouldn't open usually on the first try.
All in all we had a fabulous time in Apartment 15 and will definitely recommend 140 Minories to family and friends. We hope to use the apartments again, we will definitely stay at 140 Minories again!
A big THANK YOU to all of you at Clarendon, keep up the good work!
Anita Chandran & Kamesam Shankar
19 October - 4 November 2013
|07-Nov-2013||104A DISCOVERY DOCK EAST||Very much enjoyed my second stay on business in London. Far more convenient from my perspective than a hotel. Kitchen and laundry facilities are good, staff in the building quite courteous, gym and pool facilities a plus.
Very minor suggestions: equip each unit with a full-length broom for sweeping kitchen; look at the stopper for the "disposal" unit in the sink, if it turns upside down it becomes stuck and is difficult to remove.
Thanks and regards, Bill Fitzpatrick
|03-Nov-2013||51A BRUSHFIELD STREET||The apartment is well located in the city with good access to food establishments and close to public transportation. The apartment itself was clean, functional and well maintained with everything needed for an extended stay. The only small negative was the early morning noise due to cleaning being undertaken in the market area.|
|29-Oct-2013||G07 ONE PEPYS STREET||Excellent, great facilities. Cleaning on Thursday is always an excellent standard.|
|28-Oct-2013||110 ONE PEPYS STREET||Great location great flat|
|28-Oct-2013||503 ONE PEPYS STREET||The apartment was clean and it was really a short walk (2minutes?) from the Tower Hill station.|
|28-Oct-2013||15 - 140 MINORIES||pin no that was given to get into the apartment for the first time did not work. The person who I had on the phone keep telling me that was the no to key into the pad but it did not work. Thankfully, there was a couple who came along and let me into the apartment and then I was able to retrieve the apartments keys from the safe. You may want to check the no again as the couple told me that they had encounter the same problem when checking in too. The sofa in the living room is seriously peeling off and i have black leather specks floating around the apartment due to this. Otherwise the apartment is great and I will definitely recommend it to my colleagues|
|28-Oct-2013||37 GOOCH HOUSE||Good reliable.Well located
Appliances are better than some other clarendon properties i have stayed in.
|27-Oct-2013||08 CLARENDON HOUSE||Good, clean apartment in a great location.|
|27-Oct-2013||115A DISCOVERY DOCK EAST||The services were good and apartment was well equipped. However, there was a shortage of consumables. The toilets rolls were limited. Tissues were limited. I dont understand because if i am paying such a high price the lest i can expect is a few additional toilet rolls. It gives a bad impression of your services. Also, the parking space I think should be available free of charge for the apartment user. Luckily I didnt hire a car, but charging extra for parking in my opinion is not fair.|
|25-Oct-2013||5 25 SAVAGE GARDENS||The apartment was wonderful and met all my needs. I loved the place! The balcony was a super plus. I didn't want to leave. However, I just have a couple of suggestions. 1) "older building" must translate into "no lift" which would have been nice to know as my apartment was on the 5th floor! I had to carry a heavy suitcase up the stairs and I'm not in tip top shape any more. The blurb for the apartment should mention there isn't an elevator. 2) The bedroom needs curtains as the window blinds do very little to darken the room at night from the outside street lights. 3) I could hear the sound of a washing machine going all the time. It sounded as if it was coming from the adjacent building. Not sure what can be done about that. It isn't an unpleasant sound, it was just non stop.
Other than those items, which were really minor, I absolutely loved it. I would recommend this apartment to everyone.
|25-Oct-2013||G07 ONE PEPYS STREET||Service was excellent.|