|25-Sep-2015||061 DISCOVERY DOCK EAST||Very well managed, great communication, good flat. Definitely a step above several other serviced apartment providers I've used.|
Thank you for your lovely review of your stay with us. We do hope to welcome you back in the future.
The Clarendon Team
|10-Aug-2015||122 DISCOVERY DOCK EAST||The only thing I found difficult was that taxis could not come up to the door for checking in. I had a lot of bags and cases and was on my own so checking in and out was difficult given the distance between reception and the road.|
Thank you very much for taking the time to review your stay with us at Discovery Dock East. I'm glad you enjoyed your apartment.
I am sorry you had a difficult time when you arrived. We have often asked ourselves why the building access was designed the way it is with no vehicle access to the entrance.
The Clarendon Team
|03-Mar-2015||122 DISCOVERY DOCK EAST||The only reason I do not put excellent, is cause in the reception when they give you the envelope they do not explain you which key to use and how you can enter the building. The service in the reception is quite bad. I wanted also to storage my luggage for some hours after check-out and this was also not possible. The room was great, clean and I have already recommended Clarendon to my colleagues.|
|28-Feb-2015||041 DISCOVERY DOCK EAST||the apartment that I stayed in prior was much nicer. The washer / dryer was complicated and I was unable to get it to work.|
|03-Dec-2014||041 DISCOVERY DOCK EAST||Maintenance people were sent to the apartment with less than 24 hours notice which was not appreciated.|
|06-Oct-2014||8 DISCOVERY DOCK WEST||Apartment was nice, clean and convient.|
|19-Jun-2014||097 DISCOVERY DOCK EAST||Check in and check out procedures were very good. The aprtment is located in a very good location for my visits there and the overall facility is well taken care of and clean. The apparment was generaly in good condition and was well stocked. The welcome package with food and drikns was a very nice touch and appreciated. There were however a few issues. 1) The shower head did not spray water correctly. 2) The cook top did not work.|
|01-May-2014||086 DISCOVERY DOCK EAST||Clean & Tidy .. only concern was parking for car was not available|
|29-Apr-2014||086 DISCOVERY DOCK EAST||The apartment was clean and appealing. Good facilities with a gym and pool and close to all the amenities you could wish.|
|07-Apr-2014||104A DISCOVERY DOCK EAST||I had a comfortable stay at the Discovery Dock. Thanks.|
|20-Mar-2014||150 DISCOVERY DOCK EAST||I really liked Apt thanks!|
|10-Mar-2014||075 DISCOVERY DOCK EAST||The sofa is old and needs to replacing. It is sagging and uncomfortable to use - not what I would expect for an extended stay apartment
otherwise apartment and facilities were good.
|10-Mar-2014||137A DISCOVERY DOCK EAST||There was a broken window that I reported on checkin however never got repaired while I was there. Otherwise the stay was good.|
|10-Mar-2014||150 DISCOVERY DOCK EAST||- prior to guest check-in ensure the internet connection is stable
- check and replace light bulbs during cleaning visits
- replace or top-up coffee, tea, detergent on cleaning visits
- improve bathroom heating for larger units
- introduce a loyalty/award program for frequent guest such as myself :)
|13-Jan-2014||104A DISCOVERY DOCK EAST||Very convenient. good view. very comfortable, clean and spacious. ideal for the short walk to work. Wish I could have been there in the summer!|
|13-Jan-2014||115A DISCOVERY DOCK EAST||I've always loved Clarendon, have been staying in Clarendon Serviced apts multiple times since 2008 and have always enjoyed my stay there. Many thanks for all assistance provided during my stay - esp. details to do with our 10month baby boy :)|
|07-Nov-2013||104A DISCOVERY DOCK EAST||Very much enjoyed my second stay on business in London. Far more convenient from my perspective than a hotel. Kitchen and laundry facilities are good, staff in the building quite courteous, gym and pool facilities a plus.
Very minor suggestions: equip each unit with a full-length broom for sweeping kitchen; look at the stopper for the "disposal" unit in the sink, if it turns upside down it becomes stuck and is difficult to remove.
Thanks and regards, Bill Fitzpatrick
|27-Oct-2013||115A DISCOVERY DOCK EAST||The services were good and apartment was well equipped. However, there was a shortage of consumables. The toilets rolls were limited. Tissues were limited. I dont understand because if i am paying such a high price the lest i can expect is a few additional toilet rolls. It gives a bad impression of your services. Also, the parking space I think should be available free of charge for the apartment user. Luckily I didnt hire a car, but charging extra for parking in my opinion is not fair.|
|15-Oct-2013||137A DISCOVERY DOCK EAST||Appratment was nice, well kept, and with all the necessities.
Only one issue was that the internet was not wrking, called the support desk but the issue was not resolved.
|24-Sep-2013||104A DISCOVERY DOCK EAST||apartment was great - clean, essentials were met, security was friendly though not always helpful, check in/out was efficient
Why not excellent:
- dishes were not washed or if they were, it was dirty taken from the dishwasher
- wifi did not work and IT support was useless (fixed the issue myself)
- not sure that housekeeping changed my sheets
|24-Sep-2013||075 DISCOVERY DOCK EAST||The unit is in need of updating. I didn't want to sit on the couch as it didn't seem clean and the carpet in the bedroom was badly stained in multiple places.
It was a bit difficult to keep the airflow in the apartment as it didn't seem the that the ventilation system worked well (especially the one in the living room).
|30-Aug-2013||104A DISCOVERY DOCK EAST||I missed the AC unit on hot days. It was not working. Some of the light there not working. Overall it was good.|
|18-Aug-2013||119 DISCOVERY DOCK EAST||The apartment was located less than a 5 minute walk to my office and local shopping. A 1 miunte walk to the supermarket. The furnishings were top notch. The weekly cleaning service was excellent.
The best part of the entire booking was the Clarendon staff. Every query was answered promptly. I had to change my booking several times due to being extended. Each time, the staff was able to assist me in getting this done.
I will stay everytime I am in London. I would highly reccomend their services.
|31-Jul-2013||119 DISCOVERY DOCK EAST||I really like the Clarendon apartments! I feel very comfortable there and I love the kitchen with the dishwasher and washer / dryer! My only suggestions are as follows: 1.) the blinds are too heavy and the strings freyed from pulling them up a lot when it was really hot and I needed to open the door. The air conditioning isn't good, but I'm told that when I was in London the week of July 15, 2013, the warm temperatures were very rare. So robust air conditioning probably isn't necessary. 2.) The TV didn't work when I arrived on Saturday and they wouldn't send anyone out until the next Monday. I understand that it is unrealistic to expect someone to come out over the weekend, but perhaps it could be part of a checklist for the crew that when someone checks out, the TV is tested before someone new checks in. 3.) I was in the apartment for a full week. When the maids came Wednesday, they didn't refill the paper towels and toilet paper. When I told the concierge, I was told to go to the local Tesco to buy more. Ample supplies would be good. 4.) Lastly, I didn't see a manual on the towel bar, and I wasn't sure how to use it.|
|17-Jul-2013||042 DISCOVERY DOCK EAST||It was a very good stay|
|21-Jun-2013||041 DISCOVERY DOCK EAST||Apartment was spacious, clean and well equipped. Was a great alternative to a hotel for a week's business trip. Included wired or wireless internet is a key feature, and it was delightful to have some basic provisions pre-stocked in the fridge and pantry. Nothing worse than arriving late in the evening and trying to find a place to buy milk and bread! Beds are comfortable, and amenities are good.|
|14-Jun-2013||053 DISCOVERY DOCK EAST||Was tidy, everything in order.
TV remote was not working properly. Or at least I couldn't figure it out. And sometimes it didn't work at all.
|28-May-2013||041 DISCOVERY DOCK EAST||The apartment was very nice. I appreciated the snacks that were left for me when I arrived. The information on accessing the WIFI and amenities of the building were very helpful. I thought the entire experience was very positive and would love to stay at Discovery Dock East again.|
|23-May-2013||082A DISCOVERY DOCK EAST||Your scheduling personnal did a great job of finding me an apartment that met my needs!! Thank you.