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(20) review(s)
Date Location Score Customer Comment
07-Apr-2014 104A DISCOVERY DOCK EAST
I had a comfortable stay at the Discovery Dock. Thanks.
20-Mar-2014 150 DISCOVERY DOCK EAST
I really liked Apt thanks!
10-Mar-2014 075 DISCOVERY DOCK EAST
The sofa is old and needs to replacing. It is sagging and uncomfortable to use - not what I would expect for an extended stay apartment

otherwise apartment and facilities were good.
10-Mar-2014 137A DISCOVERY DOCK EAST
There was a broken window that I reported on checkin however never got repaired while I was there. Otherwise the stay was good.
10-Mar-2014 150 DISCOVERY DOCK EAST
- prior to guest check-in ensure the internet connection is stable
- check and replace light bulbs during cleaning visits
- replace or top-up coffee, tea, detergent on cleaning visits
- improve bathroom heating for larger units
- introduce a loyalty/award program for frequent guest such as myself :)
13-Jan-2014 104A DISCOVERY DOCK EAST
Very convenient. good view. very comfortable, clean and spacious. ideal for the short walk to work. Wish I could have been there in the summer!
13-Jan-2014 115A DISCOVERY DOCK EAST
I've always loved Clarendon, have been staying in Clarendon Serviced apts multiple times since 2008 and have always enjoyed my stay there. Many thanks for all assistance provided during my stay - esp. details to do with our 10month baby boy :)
07-Nov-2013 104A DISCOVERY DOCK EAST
Very much enjoyed my second stay on business in London. Far more convenient from my perspective than a hotel. Kitchen and laundry facilities are good, staff in the building quite courteous, gym and pool facilities a plus.

Very minor suggestions: equip each unit with a full-length broom for sweeping kitchen; look at the stopper for the "disposal" unit in the sink, if it turns upside down it becomes stuck and is difficult to remove.

Thanks and regards, Bill Fitzpatrick
27-Oct-2013 115A DISCOVERY DOCK EAST
The services were good and apartment was well equipped. However, there was a shortage of consumables. The toilets rolls were limited. Tissues were limited. I dont understand because if i am paying such a high price the lest i can expect is a few additional toilet rolls. It gives a bad impression of your services. Also, the parking space I think should be available free of charge for the apartment user. Luckily I didnt hire a car, but charging extra for parking in my opinion is not fair.
15-Oct-2013 137A DISCOVERY DOCK EAST
Appratment was nice, well kept, and with all the necessities.

Only one issue was that the internet was not wrking, called the support desk but the issue was not resolved.
24-Sep-2013 104A DISCOVERY DOCK EAST
apartment was great - clean, essentials were met, security was friendly though not always helpful, check in/out was efficient
Why not excellent:
- dishes were not washed or if they were, it was dirty taken from the dishwasher
- wifi did not work and IT support was useless (fixed the issue myself)
- not sure that housekeeping changed my sheets
24-Sep-2013 075 DISCOVERY DOCK EAST
The unit is in need of updating. I didn't want to sit on the couch as it didn't seem clean and the carpet in the bedroom was badly stained in multiple places.
It was a bit difficult to keep the airflow in the apartment as it didn't seem the that the ventilation system worked well (especially the one in the living room).
30-Aug-2013 104A DISCOVERY DOCK EAST
I missed the AC unit on hot days. It was not working. Some of the light there not working. Overall it was good.
18-Aug-2013 119 DISCOVERY DOCK EAST
The apartment was located less than a 5 minute walk to my office and local shopping. A 1 miunte walk to the supermarket. The furnishings were top notch. The weekly cleaning service was excellent.

The best part of the entire booking was the Clarendon staff. Every query was answered promptly. I had to change my booking several times due to being extended. Each time, the staff was able to assist me in getting this done.

I will stay everytime I am in London. I would highly reccomend their services.
31-Jul-2013 119 DISCOVERY DOCK EAST
I really like the Clarendon apartments! I feel very comfortable there and I love the kitchen with the dishwasher and washer / dryer! My only suggestions are as follows: 1.) the blinds are too heavy and the strings freyed from pulling them up a lot when it was really hot and I needed to open the door. The air conditioning isn't good, but I'm told that when I was in London the week of July 15, 2013, the warm temperatures were very rare. So robust air conditioning probably isn't necessary. 2.) The TV didn't work when I arrived on Saturday and they wouldn't send anyone out until the next Monday. I understand that it is unrealistic to expect someone to come out over the weekend, but perhaps it could be part of a checklist for the crew that when someone checks out, the TV is tested before someone new checks in. 3.) I was in the apartment for a full week. When the maids came Wednesday, they didn't refill the paper towels and toilet paper. When I told the concierge, I was told to go to the local Tesco to buy more. Ample supplies would be good. 4.) Lastly, I didn't see a manual on the towel bar, and I wasn't sure how to use it.
17-Jul-2013 042 DISCOVERY DOCK EAST
It was a very good stay
21-Jun-2013 041 DISCOVERY DOCK EAST
Apartment was spacious, clean and well equipped. Was a great alternative to a hotel for a week's business trip. Included wired or wireless internet is a key feature, and it was delightful to have some basic provisions pre-stocked in the fridge and pantry. Nothing worse than arriving late in the evening and trying to find a place to buy milk and bread! Beds are comfortable, and amenities are good.
14-Jun-2013 053 DISCOVERY DOCK EAST
Was tidy, everything in order.

TV remote was not working properly. Or at least I couldn't figure it out. And sometimes it didn't work at all.
28-May-2013 041 DISCOVERY DOCK EAST
The apartment was very nice. I appreciated the snacks that were left for me when I arrived. The information on accessing the WIFI and amenities of the building were very helpful. I thought the entire experience was very positive and would love to stay at Discovery Dock East again.
23-May-2013 082A DISCOVERY DOCK EAST
Your scheduling personnal did a great job of finding me an apartment that met my needs!! Thank you.

Sue Karch

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