95%
(22) review(s)
Date Location Score Customer Comment
15-May-2015 44 GOOCH HOUSE
Amazing Facilities. Complete with all basic amenities and well connected by both Bus & Tube to Central London. Thanks a lot and we are sure we will avail your services the next time we visit London.
      Reply:
Thank you for your terrific review. We're so glad you had a great time at Clarendon Gooch House. Come back soon!
Kind regards

The Clarendon Team
08-May-2015 50 GOOCH HOUSE
Ok apartment in an ok area.
      Reply:
Thank you for taking the time to leave a review on your stay at Clarendon in Hammersmith.
Kind regards

The Clarendon Team
05-May-2015 37 GOOCH HOUSE
Apartment and Clarendon service were very good.
Building maintenance was not good. examples: hallway, stairway, public areas dirty and in need of cleaning, elevator out of service for weeks, front door hard to open.
      Reply:
Thank you for taking the time to rate your stay with us. We have been in touch with the building management company and passed your comments on to them. The lift is thankfully back in service. It did take a while for the contractor to source replacement parts from abroad.
Kind regards

The Clarendon Team
25-Mar-2015 37 GOOCH HOUSE
Wonderful experience to stay in Ghooch House.
The only missing piece is a laundry service.
Apart from it everything is perfect!
17-Oct-2014 49A GOOCH HOUSE
Apartment was perfect for our needs - clean, well stocked with essentials, convenient area. My only complaint would be that it was extremely warm (25-27 degrees C) throughout our stay, and we couldn't seem to turn down the heat. The hallways were even hotter.
Because it was so warm we didn't need the duvet on the bed and would appreciate having a top sheet for light cover instead.
08-Oct-2014 37 GOOCH HOUSE
overall very satisfied
03-Sep-2014 13 GOOCH HOUSE
The apartment was good and clean.

The heat in the corridors was terrible. The heat was captured in the hallways on the apartment level and in the main corridors on the ground floor.

There also was no air-conditioning in the appartment, even though there was a panel for it. I also do understand that the heat this year wasn't normal for London.

The shower head was stuck in one position and it wasn't a pleasant showering experience, especially being there for work and for 3 weeks.

Thats all!

Thanks!
17-Jul-2014 44 GOOCH HOUSE
The initial apartment we reserved in Holburn suddenly became unavailable, just a few days before arrival. A substitute was offered in Hammersmith. This could have been a major problem if we'd needed to be in the City (i.e. for work), luckily this was a vacation stay and we worked around it. We got an upgrade from 1 bed to 2 bed apartment which was welcomed. Arrival instructions excellent, condition of apartment excellent. Location ended up being perfect for us, so it all worked out. We would stay there again and recommend Clarendon to friends.
03-Jul-2014 54 GOOCH HOUSE
I was awesome!!! I had an amazing experience staying at your serviced apartments..!! It's just excellent..!! If I come again in UK, I will definately choose this property again.

Thanks for all your services and helps.

Vaishali
24-Jun-2014 72 GOOCH HOUSE
Service was excellent.
19-Jun-2014 72 GOOCH HOUSE
Excellent location, nice clean apartment that is well maintained.
19-Jun-2014 74 GOOCH HOUSE
The apartment was very well kept and clean. The apartment had everything I needed and I appreciated the welcome food and drinks. Wi-fi worked well. Reception of the TV channels was mixed. The communication with the staff was not that good. I woke up one morning to no water. When I called the emergency hotline (this was on a weekend), I was told that it was a general water outage from Thames. When I looked online, Thames did not have any outage indicated in the area. About 10 minutes later I received a call from someone else from the company telling me that there was a problem with a pump in the building.
29-Apr-2014 74 GOOCH HOUSE
You do a good job and do those extra things that build customer loyalty.
11-Mar-2014 73 GOOCH HOUSE
Good apartment and the facilities available are standard. You can think of giving options to visitors on how to subscribe to pay per view channels especially international visitors.
10-Mar-2014 7 GOOCH HOUSE
Car parking would be a big benefit
10-Mar-2014 54 GOOCH HOUSE
Very good service. I had 2 minor issues but this was sorted out very quickly. Other than that I enjoyed my stay and everything was to my satisfaction.
28-Oct-2013 37 GOOCH HOUSE
Good reliable.Well located
Appliances are better than some other clarendon properties i have stayed in.
21-Oct-2013 74 GOOCH HOUSE
Every thing was in place
04-Oct-2013 72 GOOCH HOUSE
Very well serviced, issues were resolved fast. Great apartment with a nice view (although not for all apartments)
20-Jul-2013 57 GOOCH HOUSE
Actually - we would rate stay someway between good and poor - lets say Fair.

We were given incorrect code for accessing our keys....we had just arrived in Hammersmith - and the children were very tired.

We we placed in an apartment located on the street frontage - not in the same apartment we had last time, as requested. This was noisy due to street traffic noises, and we wanted a small balcony as per our last stay.

Insufficient bedding was provided, we had to borrow linen from family the first night.
Bedding was provided the next day - that was ok - but the cleaners removed the bedding so for the remaining day/s, we had to take sheets off our bed so our son could have bedding.

Heating [For the hot Summer] - we were not able to reduce the heating - the hall was over heated also. Strange!

We feel this time that the company has lost sight of the mission statement - maybe your should review your aims - what do you really want to provide - sell.
Do you want to accommodate your clients - do you even care.

For our next visit to Hammersmith - we will need to reconsider where we stay.
      Reply:
Mr Ayers
 
I take your points on board and unreservedly apologise to you and your family for service failings on our part. It’s not what we’re about at Clarendon.
 
I need to investigate further with Reservations and Housekeeping on Monday and will get back to you again after that. Please bear with me until then.
 
Yes, new-build apartment block builds in the UK are very hot in the kind of weather we’re having this month in London due to a combination of ‘super’ insulation and centrally controlled block heating.
 
Kind regards, Scott
 
Scott Hamilton


Dear Mr Ayers,
 
Following investigations this morning I accept that there is some confusion over the bed and bedding arrangements for your 2 children.
 
As a gesture of goodwill for the inconvenience caused to you and your family over this matter, I’d like to offer you a refund of 3 nights stay plus VAT.
 
Please contact Carmen Bewick to arrange this refund.
 
Kind regards, Scott
 
Scott Hamilton
Managing Director

Guest Services @ Clarendon
21-Jun-2013 41 GOOCH HOUSE
Amazing. Brilliant. The flat was beautiful , airy , spacious. Serviced weekly to the highest standart. Huge supercomfortable bed , great pillows and duvet. The service and customer service I received exceded my expectations. A couple of things needed repairing and everything was done perfectly and promptly. Very happy to have stayed there , I will recomend it to anyone expecting the best in a very central London location. Nicola and Charlotte dealt with me in seceral occasions and I could not have asked for better care and attention and fantastic cust
07-Jun-2013 10 GOOCH HOUSE
I liked the cleanliness

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