|28-Oct-2013||37 GOOCH HOUSE||Good reliable.Well located
Appliances are better than some other clarendon properties i have stayed in.
|21-Oct-2013||74 GOOCH HOUSE||Every thing was in place|
|04-Oct-2013||72 GOOCH HOUSE||Very well serviced, issues were resolved fast. Great apartment with a nice view (although not for all apartments)|
|20-Jul-2013||57 GOOCH HOUSE||Actually - we would rate stay someway between good and poor - lets say Fair.
We were given incorrect code for accessing our keys....we had just arrived in Hammersmith - and the children were very tired.
We we placed in an apartment located on the street frontage - not in the same apartment we had last time, as requested. This was noisy due to street traffic noises, and we wanted a small balcony as per our last stay.
Insufficient bedding was provided, we had to borrow linen from family the first night.
Bedding was provided the next day - that was ok - but the cleaners removed the bedding so for the remaining day/s, we had to take sheets off our bed so our son could have bedding.
Heating [For the hot Summer] - we were not able to reduce the heating - the hall was over heated also. Strange!
We feel this time that the company has lost sight of the mission statement - maybe your should review your aims - what do you really want to provide - sell.
Do you want to accommodate your clients - do you even care.
For our next visit to Hammersmith - we will need to reconsider where we stay.
I take your points on board and unreservedly apologise to you and your family for service failings on our part. It’s not what we’re about at Clarendon.
I need to investigate further with Reservations and Housekeeping on Monday and will get back to you again after that. Please bear with me until then.
Yes, new-build apartment block builds in the UK are very hot in the kind of weather we’re having this month in London due to a combination of ‘super’ insulation and centrally controlled block heating.
Kind regards, Scott
Dear Mr Ayers,
Following investigations this morning I accept that there is some confusion over the bed and bedding arrangements for your 2 children.
As a gesture of goodwill for the inconvenience caused to you and your family over this matter, I’d like to offer you a refund of 3 nights stay plus VAT.
Please contact Carmen Bewick to arrange this refund.
Kind regards, Scott
Guest Services @ Clarendon
|21-Jun-2013||41 GOOCH HOUSE||Amazing. Brilliant. The flat was beautiful , airy , spacious. Serviced weekly to the highest standart. Huge supercomfortable bed , great pillows and duvet. The service and customer service I received exceded my expectations. A couple of things needed repairing and everything was done perfectly and promptly. Very happy to have stayed there , I will recomend it to anyone expecting the best in a very central London location. Nicola and Charlotte dealt with me in seceral occasions and I could not have asked for better care and attention and fantastic cust|
|07-Jun-2013||10 GOOCH HOUSE||I liked the cleanliness|