93%
(27) review(s)
Date Location Score Customer Comment
05-Apr-2014 G04 ONE PEPYS STREET
Excellent apartment for my business trip to London.
19-Mar-2014 G06 ONE PEPYS STREET
The handful of issues we identified were handled promptly to the extnt possible...and we appreciated the prompt acknowledgement when we pointed them out.
I still am baffled by the hand held can opener...although I suspect that an instruction sheet would have solved my problem.
My wife an I both agreed that we would be happy to make similar arrangements for future visits to London.
The concierge at One Pepys Street was particularly persoanable and helpful as well.
John Hackett
15-Mar-2014 306 ONE PEPYS STREET
Clean, apartment in good shape
15-Jan-2014 202 ONE PEPYS STREET
The only issue I had was that the corner ground floor apartment was a bit too noisy on Thursday - Saturday nights.
13-Jan-2014 306 ONE PEPYS STREET
Service requests were not handled in a timely fashion, nor was there consistent follow-up to know whether an issue had been addressed or not.
29-Oct-2013 G07 ONE PEPYS STREET
Excellent, great facilities. Cleaning on Thursday is always an excellent standard.
28-Oct-2013 110 ONE PEPYS STREET
Great location great flat
28-Oct-2013 503 ONE PEPYS STREET
The apartment was clean and it was really a short walk (2minutes?) from the Tower Hill station.
25-Oct-2013 G07 ONE PEPYS STREET
Service was excellent.
15-Oct-2013 110 ONE PEPYS STREET
Customer service was great anytime I had an issue and I found all of the employees very responsive and helpful. However, the accomodations seemed very outdated and in some cases were substandard for the cost. With some renovations I think the property could be very nice, but as it stands I would not stay with Clarendon again due to the state of the flat.
24-Sep-2013 101 ONE PEPYS STREET
This is my 3rd or 4th stay. always clean and well presented. works well for me.
24-Sep-2013 505 ONE PEPYS STREET
na
24-Sep-2013 G06 ONE PEPYS STREET
The internet didn't work for 3 days, but the team eventually got it fixed.
Great apartment. No complaints.
I would suggest that you didn't need to clean, change the sheets and towels the day before I was leaving though (and then again the next day, when I left).
30-Aug-2013 310 ONE PEPYS STREET
All the facilities provided by Clarendon were fantastic. Apartment was very clean and spacious with all required amenities. The location of the apartment was apt for me to visit my offices as well as tourist destinations. The staff was very helpful. I did not have any trouble or concerns during my 1 month stay. I would strongly recommend Clarendon service apartments to all my friends and colleagues.
Thank you!
27-Aug-2013 503 ONE PEPYS STREET
Appartment was well located, close to my office.
Furnitures were good, specially the bed.
On the other side, cooking furnitures were bad : cooking pan was very old and all the food stuck to it and the kinfes were not sharpened at all.

Last but not least, I experienced a huge leak. I've been relocated to another appartment on the 4th floor which was hot as a oven, really annoying.
22-Aug-2013 306 ONE PEPYS STREET
No commentary
22-Aug-2013 G04 ONE PEPYS STREET
Clean, well taken care of.
30-Jul-2013 310 ONE PEPYS STREET
The location is excellent.

Except for a few inconveniences our stay has been good.

Please do keep us informed should there be upcoming promotions or discounts for the apartments.
22-Jul-2013 505 ONE PEPYS STREET
The apartment was comfortable in general with the one exception that there was no air conditioning or instructions on how to turn it on if it existed. Unfortunately, I did not have the time during normal hours to contact guest services to remedy this and it made the stay somewhat unpleasant.
21-Jul-2013 306 ONE PEPYS STREET
The apartment was in a perfect location and well maintained with any problems being delat with immediately. An excellent service.
18-Jul-2013 103 ONE PEPYS STREET
Great service. Nice flat although a bit worn and torn, especially the bathroom.
Looking forward to my next booking
16-Jul-2013 505 ONE PEPYS STREET
Could only open one window, since the handle had come off the other. This would not normally be a problem, but with the heat wave was a little problematic. Otherwise, fine.
24-Jun-2013 505 ONE PEPYS STREET
The appartment was really good.
1 thing however to improve: When I arrived, the front desk was already unoccupied. There was an emergency number displayed at the desk, but at this number, they couldn't help me at all. I was very lucky that I had printed out the confirmation email from CWT where I could find the Clarendon number. You definitively should be displaying your number at the front desk. Or, even better, inform your guests by mail that the front desk is unattended after 5.30, and indicate how to get into the building and find the keys.
24-Jun-2013 310 ONE PEPYS STREET
I am extremely satisfied with my stay. The apartment was well furnished, and had all the amenities i required for a comfortable stay. There were minor problems like a squeky pipe, which was rectified immediately upon my request. The location too was perfect, very close to a tube station.
24-Jun-2013 401 ONE PEPYS STREET
Apartment was well-equipped, clean and well kept. Management was quick to respond to any problems I had with windows, blown lightbulbs etc. I do feel that housekeeping should be increased to twice a week at least though.
21-Jun-2013 503 ONE PEPYS STREET
I stayed in this flat for almost 4 months, and was very pleased with it. If something went wrong, Clarendon was very responsive and quick to get it resolved. I very much appreciate the customer service that was provided.
20-May-2013 G06 ONE PEPYS STREET
I had a good experience. Quite a bit of foot traffic on Coopers Row from the train station to the tube - but not much can be done about that. Thanks much!

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