90%
(20) review(s)
Date Location Score Customer Comment
06-Aug-2014 101 ONE PEPYS STREET
04-Aug-2014 G04 ONE PEPYS STREET
Perfect
01-Aug-2014 G06 ONE PEPYS STREET
My experience overall was good. Carmen Bewick and Jackie Moss were extremely helpful in the finalization of the booking and ensuring that I had the access code for entry prior to my arrival. The apartment was nicely kept and I appreciated the welcome basket and frig items (especially with a late evening arrival). The weekly Thursday cleaning was always facilitated and done well. The concierge (Max) was extremely friendly and helpful.

While I do understand there are policies regarding check-out I was taken aback by the customer service response when I inquired if I could do a late check-out due to flight/work schedule or if I would be able to leave my luggage and return to retrieve. To be quite honest I was taken aback by the response I received as it was very abrupt and did not lend to assistance. While I understand some times a policy has to be maintained how its presented as well as trying to afford an alternative solution can lend to the overall experience of the customer. Ultimately I really appreciated Jackie Moss offering her additional assistance to my query after receipt of the original email response. She inquired with the concierge and ultimately provided a possible solution I could engage.

Suggestion: remember overall service is not just limited to the apartment facilitates but includes interaction from staff with consumers.

Despite the above I would look to uses Clarendon again - both personal and business - and hope that the incident above would not occur again.
21-Jul-2014 G07 ONE PEPYS STREET
Very well kept, nice appliances, good service and repairs when necessary, easy move-in and move-out
18-Jul-2014 306 ONE PEPYS STREET
The sliding door in the living room doesn't work. I have signalled this twice and someone came and tinkered with it twice, with no results whatsoever. I assume it cannot be repaired, but will need to be replaced. This is obviously more costly, but should be done nevertheless, given that there is no other way for airing that part of the flat. By the way, this is also not entirely satisfactory in the bedroom, where the (white) blinds are placed in such a manner that the windows can only be opened up to a couple of inches.
26-Jun-2014 503 ONE PEPYS STREET
Wonderful as usual.
19-Jun-2014 101 ONE PEPYS STREET
I though that someone wil be going to make the faly every day, during my stay was only one time.
05-Apr-2014 G04 ONE PEPYS STREET
Excellent apartment for my business trip to London.
19-Mar-2014 G06 ONE PEPYS STREET
The handful of issues we identified were handled promptly to the extnt possible...and we appreciated the prompt acknowledgement when we pointed them out.
I still am baffled by the hand held can opener...although I suspect that an instruction sheet would have solved my problem.
My wife an I both agreed that we would be happy to make similar arrangements for future visits to London.
The concierge at One Pepys Street was particularly persoanable and helpful as well.
John Hackett
15-Mar-2014 306 ONE PEPYS STREET
Clean, apartment in good shape
15-Jan-2014 202 ONE PEPYS STREET
The only issue I had was that the corner ground floor apartment was a bit too noisy on Thursday - Saturday nights.
13-Jan-2014 306 ONE PEPYS STREET
Service requests were not handled in a timely fashion, nor was there consistent follow-up to know whether an issue had been addressed or not.
29-Oct-2013 G07 ONE PEPYS STREET
Excellent, great facilities. Cleaning on Thursday is always an excellent standard.
28-Oct-2013 110 ONE PEPYS STREET
Great location great flat
28-Oct-2013 503 ONE PEPYS STREET
The apartment was clean and it was really a short walk (2minutes?) from the Tower Hill station.
25-Oct-2013 G07 ONE PEPYS STREET
Service was excellent.
15-Oct-2013 110 ONE PEPYS STREET
Customer service was great anytime I had an issue and I found all of the employees very responsive and helpful. However, the accomodations seemed very outdated and in some cases were substandard for the cost. With some renovations I think the property could be very nice, but as it stands I would not stay with Clarendon again due to the state of the flat.
24-Sep-2013 101 ONE PEPYS STREET
This is my 3rd or 4th stay. always clean and well presented. works well for me.
24-Sep-2013 505 ONE PEPYS STREET
na
24-Sep-2013 G06 ONE PEPYS STREET
The internet didn't work for 3 days, but the team eventually got it fixed.
Great apartment. No complaints.
I would suggest that you didn't need to clean, change the sheets and towels the day before I was leaving though (and then again the next day, when I left).

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